citampiMobile Sportsbook & Casino with Android APK & iOS Browser Access

DANA deposit and withdrawal

DANA is the fastest payment option on citampi. To deposit, select DANA at checkout, scan the QR code or enter the DANA merchant ID, and confirm the transaction in your DANA app. Funds appear instantly in your player account. We support deposit amounts from our welcome offer to our welcome offer in a single transaction. Most players deposit between 50,000 and our welcome offer per session. Withdrawals to DANA process within subject to verification on average; the funds land in your DANA wallet automatically. No withdrawal fee applies. If a withdrawal is delayed beyond subject to verification, contact live support with your reference number. DANA transactions are non-reversible once confirmed in the app, so verify the merchant ID before scanning. We issue a receipt for every transaction via email.

OVO and GoPay usage

OVO and GoPay follow similar deposit and withdrawal flows. Select your preferred e-wallet at checkout, confirm the amount, and authorize the transaction in your e-wallet app. Deposits are instant and support amounts from 10,000 to our welcome offer. OVO withdrawals process within subject to verification; GoPay within subject to verification. Both methods are available 24/7 without maintenance windows. New players must link their OVO or GoPay account to their citampi profile during first withdrawal; this takes under subject to verification. Subsequent withdrawals use the same linked account. If you change your OVO or GoPay number, update it in account settings before requesting a withdrawal. We support both standard OVO accounts and OVO Premium. GoPay withdrawals require an active GoPay account with sufficient balance history.

BCA, Mandiri, BRI, BNI virtual account

Bank transfers are ideal for larger deposits or players who prefer traditional banking. Upon selecting a bank at checkout, we generate a unique virtual account (VA) number tied to your player ID. Transfer any amount to that VA from your bank app within subject to verification. The funds appear in your citampi account immediately after the bank confirms the deposit (typically subject to verification). Withdrawal requests are processed back to the same account you deposited from. If you change banks, you must request a new VA code during the next deposit. We support all four major Indonesian banks: BCA, Mandiri (Mandiri Syariah included), BRI, and BNI. No fees are charged by citampi; your bank may charge standard transfer fees. VA codes are valid for 2 hours; if you miss the window, request a new code at no charge.

Fees, limits and verification

citampi does not charge deposit or withdrawal fees. Payment processors (e-wallet operators and banks) may apply their standard transaction fees; check with your provider. account preferences vary by payment method: e-wallets allow 10,000–our welcome offer per transaction; bank transfers allow up to our welcome offer per transaction. Daily account preferences are set at our welcome offer per player account. KYC verification is required before your first withdrawal. You must provide a valid ID photo (KTP / passport), a selfie with the ID, and phone verification. The verification process is automated and typically completes within 1–2 hours. Once approved, KYC remains valid indefinitely. Withdrawals below our welcome offer may bypass KYC in some jurisdictions, but we still recommend completing verification to avoid service interruption.

Resolving a stalled transaction

If a deposit does not credit to your account within subject to verification of submission, contact live support immediately with your transaction reference number (provided at checkout). We can verify the transaction status with the payment provider and re-credit your account manually if the payment was received but not processed. Stalled deposits are typically resolved within 2–4 hours. For stalled withdrawals, check the status in your account history; if the status shows "Under review" for more than 2 hours, open a support ticket. Common causes are failed KYC validation (update your documents and resubmit) or linked account mismatch (verify your e-wallet or bank account details). We never ask for passwords or OTP codes via support; any request for these is fraudulent. Escalated cases are reviewed by our finance team within 24 hours.