citampi Legal Notice
When you open citampi on your Android phone or access us via iOS browser, you are entering a service available only where local law permits. We do not operate universally — our legal standing depends entirely on the jurisdiction in which you reside. This notice sets out what we do, where we operate, and your responsibilities as a user.
We at citampi provide online gaming and sportsbook entertainment. Our platform covers live football markets (Liga 1, Piala Indonesia, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games, and esports coverage (Mobile Legends, Free Fire, PUBG Mobile). We process deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesia's major banks. All of this is subject to local law. If your jurisdiction prohibits online wagering, we do not offer our services to you — and you should not attempt to access citampi.
This page is not legal advice. If you have questions about whether citampi is lawful in your jurisdiction, consult a local legal professional. We make no warranty that our service complies with the laws of any specific country or region.
Service Availability and Your Jurisdiction
We do not offer our services in jurisdictions where online wagering is prohibited by law. Your responsibility is to verify that access and use of citampi comply with the laws of your own jurisdiction. We cannot and do not police this — that obligation rests with you. If you access citampi from a territory where it is illegal, you do so at your own risk, and we accept no liability for any legal consequences you may face.
Our servers are hosted outside Indonesia, primarily in Singapore and Malaysia. This means that even if you are physically in Indonesia when you access citampi, your data and transactions pass through foreign servers. If Indonesian law were to prohibit our service, we would be unable to serve users in that territory. Similarly, if you travel from a jurisdiction where citampi is permitted to one where it is not, your access may be blocked or your account suspended.
Account Eligibility
To open an account on citampi, you must be of legal age in your jurisdiction and not subject to any legal prohibition on gaming. During account creation, you certify that you meet these requirements. We conduct identity verification (KYC) before your first withdrawal. If we discover that you are ineligible — for example, if you are underage or if you reside in a jurisdiction where we do not operate — we will suspend or close your account. Any remaining funds will be held pending your instruction or forfeited according to local law.
If you open an account using false information or by misrepresenting your location, we reserve the right to cancel the account, forfeit any balance, and report the matter to relevant authorities if required by law.
Our citampi Commitments and Limits
We operate citampi in good faith, but we make no warranty that the service is error-free, always available, or secure from all attack. We use standard encryption (HTTPS, AES-256) to protect your data in transit and at rest. We employ multi-factor authentication for account logins. However, no system is impenetrable. If you suspect unauthorized access to your account, contact our support team immediately via the Help section in your app or through our contact form.
Settlement of bets and withdrawal of funds are subject to verification windows. Deposits via DANA or e-wallet typically reflect within minutes, but bank transfers (mobile banking, local payment, online payment, e-wallet) may take one to two business days. Withdrawals are processed after KYC clearance and may be subject to additional review if we detect unusual activity. We do not guarantee a specific withdrawal timeline.
- Service scope
- citampi offers live football, live-dealer tables, slots, and esports markets in supported jurisdictions only.
- User responsibility
- You are responsible for verifying that your use of citampi complies with local law.
- Data protection
- We encrypt your data and limit access. See our Privacy Policy for full details.
- No warranty
- We make no warranty that citampi is legal, error-free, or available in any specific jurisdiction.
Dispute Resolution and Liability
If you have a dispute with citampi — for example, if a bet settlement is contested or a withdrawal is delayed — contact our support team. We will investigate and respond within 48 hours. If the matter cannot be resolved through support, either party may escalate to mediation or, if required by local law, arbitration. We will not be liable for any indirect, incidental, or consequential damages arising from your use of citampi, even if we have been advised of the possibility of such damages.
Our maximum liability to you is limited to the amount you have deposited into your citampi account in the preceding 12 months. This applies to all claims, whether based on contract, tort, or any other legal theory.
Changes to This Notice
We may update this Legal Notice at any time. The most current version is always available on citampi.com. If we make material changes — for example, if we withdraw service from a specific jurisdiction — we will attempt to notify you via email or push notification through your citampi app. Your continued use of citampi after such notice constitutes acceptance of the updated terms. If you do not agree with any change, you must close your account and request withdrawal of your funds.
For legal inquiries, data-protection requests, or concerns about our compliance, contact us via the Legal Contact form or email us directly. We respond to all formal legal notices within 30 days.