citampi Casino & Sportsbook Terms
At citampi, we operate a gaming and sportsbook platform available to users in supported jurisdictions where local law permits. Our terms set out the rules under which you access our platform on Android, iOS, or desktop, create an account, deposit and withdraw funds, and participate in our games and markets. We take our obligations seriously — to you, to regulators, and to the integrity of our service.
Whether you log in from Jakarta, Surabaya, Bandung, or Medan, the terms that follow apply to all citampi accounts. We have structured them to be clear and fair: you will find details on how we handle your account, what happens when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank virtual accounts, and how we settle disputes. We encourage you to read them in full before opening an account.
This page covers the essential terms. If you have specific questions about a market, bonus, or payment method, our customer support team is available to help — you can reach them through the Help section in your citampi app or browser session.
Your citampi Account and Deposit Terms
When you open a citampi account, you confirm that you are of legal age in your jurisdiction and are accessing citampi from a location where our service is permitted by local law. We verify your identity before your first withdrawal; this may involve a simple KYC (Know Your Customer) check. The check typically takes under one business day.
We accept deposits via several payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Each method processes deposits at different speeds — e-wallets like mobile banking and local payment typically credit within subject to verification, while bank transfers may take 1–2 hours. We do not charge deposit fees. Minimum and maximum deposit amounts vary by payment method and are displayed when you choose your payment option.
- Account creation
- You must provide accurate name, email, and phone number. Duplicate or fraudulent accounts are closed without notice.
- Deposits
- We hold your deposit balance in trust. Deposits are non-refundable once confirmed, except where law requires otherwise.
- Withdrawals
- We process withdrawals to your original payment method within 24 hours of request. KYC verification may be required before your first withdrawal.
Withdrawals are subject to verification and anti-fraud checks. If we detect unusual activity — multiple rapid withdrawals, accounts linked to fraud, or suspicious funding sources — we may hold your withdrawal for review. We will contact you to verify the transaction. Legitimate withdrawals are typically released within 24 hours of verification.
Our platform operates across multiple sports and game categories: football markets (Liga 1, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile). Each game or market has its own rules; we display these clearly before you enter.
Bonuses and Promotions
We occasionally offer bonuses or promotional credits. Any bonus comes with specific terms — minimum odds, turnover requirements, or expiry dates — which we display at the time of offer. Bonuses are subject to our discretion and may be withdrawn or modified. We do not allow abuse of bonus terms, such as opening multiple accounts to claim the same bonus multiple times.
Dispute Resolution and Jurisdiction
If a market outcome is contested or you believe citampi has made an error, we encourage you to contact us first. Our support team will review the facts and respond within 48 hours. Most disputes are resolved at this stage.
If you are dissatisfied with our response, you may escalate your complaint to our disputes team. We aim to reach a fair resolution based on the evidence available — official scorelines, match records, game logs, and transaction history. Where applicable law provides for independent dispute resolution (arbitration or regulatory appeal), you retain those rights.
All citampi accounts and terms are governed by the laws of the jurisdiction where the service is offered. We do not accept responsibility for access from jurisdictions where our service is not permitted. If you access citampi from a restricted location, your account may be closed and funds held pending legal clarification.
Data you provide to citampi is protected under our Privacy PolicyWe use encryption to protect your payment details and do not share your data with third parties except where required by law or to process your transactions (payment processors, verification services).
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Account responsibilityYour duty
You are responsible for keeping your login credentials secure and for all activity on your account. We are not liable for unauthorised access if you share your password or leave your session open.
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2
Game rules applyOur jurisdiction
citampi applies published game rules and market conditions. Disputes are resolved according to those rules and our general terms.
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Technical limitsOur discretion
We reserve the right to limit stakes, close markets early, or suspend service for technical reasons. We will notify you of material changes where feasible.
These terms were last updated in 2026 and apply to all citampi accounts created or accessed after that date. We may update our terms at any time; material changes will be notified to you via email or in-app message. Your continued use of citampi after an update constitutes acceptance of the new terms.
For questions about these terms, visit our FAQ or contact our support team through the Help centre in your citampi app. We are here to help.